24 Jul
Blogs, Extraordinary Team

Build Trust & Create More Opportunities

Which skill is required to sustain any relationship whether it is with your employees, co-workers, customers or your own family members? The answer is simple, TRUST. Trust is a belief in someone’s character, truth or strength. It is a building block to foster any relationship. 

For any company to be successful, it is imperative to have trustworthy employees and loyal clients. To achieve this, the company has to build trust and loyalty in the hearts of people. However, building trust is not a one-time transaction. It is built over a period of time with a lot of effort and patience. 

And once the trust is built, opportunities for an entrepreneur are endless so let’s understand the ‘mantra’ to achieve success. 

Ways to build trust at the workplace 

  • Create a connection

It is very important to build a personal connection with your employees.  An entrepreneur should emphasize common strengths amongst employers and employees and motivate them to align their goals with that of the organization.  He should understand the challenges faced by the workforce and help them to overcome the problems. A leader should always encourage the people under them and give them opportunities to grow. He should incentivize and motivate his employees to achieve their targets and be part of their celebration of achieving success. 

  • Support your team

A leader should always be honest and transparent with his people. As per Oddy India CEO –Mr. Atul Garg, ‘If an entrepreneur is honest with his people, a positive culture will flourish in the organization’. The employee will take the feedback positively and work towards improving themselves. At the same time, employers should also be sensitive and support the team. 

  • Protect your employees

Another way to build trust in a workplace is to respect team members and give them credit for all the good work. Many employers blame their workforce if something goes wrong. This is a very ill practice as your employee will lose their confidence says, Mr. Garg. The manager should always protect his team and should take accountability. 

  • Keep promises

One of the easiest ways to build trust is to keep your promise. It is one of the most important leadership skills. If you have promised something to your employees, keep your word. If you fail to do that, your employees will never trust you. There might be circumstances, where you are not able to fulfill, in that case, you should be honest with your people. 

  • Be a role model

You should continuously motivate and inspire your employees to achieve the company’s goals and missions, says Oddy India CEO – Atul Garg. To set the right expectation, it is imperative to set yourself as an example so your employees can follow you. For that, you need to constantly improve yourself and learn. Being a role model for others is one of the important leadership skills to earn trust in the workplace. If you don’t have this skill, people will never be inclined to work for your organization. 

  • No favouritism

This is the worst way to lose trust by favoring one over another. You should avoid doing this at any cost if you have to develop trust with your workforce. 

Once you build trust with your own workforce and they are aligned with you to achieve the company’s goal. It is time to shift your gears and think about another facet of the coin i.e. customers. Building trust with your customer is equally important as it generates endless opportunities for a company.  Let us understand a few ways to build trustworthy and loyal customers. 

Ways to Build Trust with Clients

  • Excellent customer service

Thousands of brands are competing for the same product in the market but what makes your brand unique and reliable is excellent customer service. Helpful or prompt service is always remembered by a customer. This helps in building trust in the brand whereas bad customer service leads to bad word of mouth which can tarnish a brand’s image. Nowadays Companies are available on chat and social media and promptly respond to customer’s grievances. 

  • Make the sure customer feel safe

It is very important that customers feel safe when using your product or service. Customer data should be kept safe and secured at any cost. The company should publish testimonials and reviews of its product and company on their website and such information should be correct, updated, and readily available. 

  • Ask for Inputs / Feedbacks

Taking inputs and feedback from customers helps in constant engagement. You should always be honest with your customer in terms of product and processes and acknowledge the error proactively. It is said that you should ‘under promise and over deliver’ as this helps in gaining your customer’s confidence. Customers always appreciate people who are ready to listen to their grievances and go out of their way to solve them. 

  • Customer’s first

The customer-centric atmosphere is very crucial for any organization’s success. The employees should be focused on the customer’s needs rather than pushing the company’s product on them. Customer care should be prompt and helpful to the customer and all the information about the product and company should be available and updated on the website. This approach where customers are treated first helps in building customer satisfaction and loyalty in the long run. 

  • Loyalty program

Nowadays, companies are investing huge amounts in loyalty programs. This in turn helps in customer retention as well as increasing product per customer (PPC). Attractive Loyalty programs can also lead to new sales or leads. 

  • Make your brand personal

Rather than spending money only on advertisement and marketing, a brand should also focus on providing a human touch. Employees should interact constantly with existing customers and build good relationships with them. Your customer will feel more connected with you than your competition. 

Conclusion

Once you are able to build trust amongst employees and clients, you will reap many benefits such as increased productivity amongst employees, improved morale within the workforce, improved employee efficiency and collaboration. It will increase the willingness to stay with the brand either by customers or employees. Customers will also refer your company to their friends and family which will further increase the profitability of your organization.  

21 Jun
Blogs, Extraordinary Team

Building Extraordinary Teams of Ordinary People

As we all know, the value of a well-integrated, high-performance team is critical to improving business performance. Although all companies from multinational organizations to small and medium-sized enterprises face unique challenges, there are fundamental similarities in building efficient teams. It is very important and desirable to create and maintain a team culture in a corporate environment. Thanks to the people involved for their great commitment. The collective efforts of people who work together to achieve a common goal make you win. The combination of great talents generates energy and proves to be very efficient. When you have the right people, who are willing to share your dreams and are determined to realize them, the path to success becomes much easier. 

Here are 5 simple but more effective tips to help you create a great team culture: –

Provide Team Resources

Without the right and sufficient resources, no task in this world can be solved. Therefore, an effective team culture also requires some basic resources-a specific regular meeting place where you can review the entire innovation process and discuss ideas. The most basic requirement of a successful team is to give your team enough space to make it clear that sometimes it is okay to fail, which can greatly improve the morale of your team. The pressure of high expectations requires continuous use of your creativity and teamwork to support them, rather than the pursuit of excellence. These are some of the simplest but most valuable intangible resources you can provide the team to obtain effective results.

Clearly define responsibilities & objectives

Most professionals experience overlap in individual roles and team functions at some point, which can sometimes lead to confusion and frustration. Clearly defined responsibilities and goals at the individual and team levels are the keys to employee engagement and motivation. Start by creating an appropriate job description and additional daily responsibilities. It is also important to define how to measure productivity to keep team members motivated.

Provide varied and interesting work

Diversified and interesting work can make employees and the team more engaged. In order to make the work interesting, it is important to give full importance to the individual talents of the team members, give full play to their strengths, and share the tasks that they lack preparation for. Regular reviews/updates are also important to assess whether employees need to take on more or fewer responsibilities to maintain engagement.

Organize regular informal team meetings

A rigid structure or subordination to management is not always helpful, but employees should be encouraged to form teams, understand their tasks, and make appropriate decisions are very effective for informal teams and formal teams. Too much pressure on teams that they need to work hard, and teams that need leadership in some areas, often prevent the team from developing and realizing its true potential. Informal communication inside and outside the team makes a significant contribution to the performance of any team. You can organize regular informal team meetings so that the team can express themselves, their thoughts, emotions, and their vision for a specific project completely and freely to ensure that the team works effectively.

Implement mentoring programs

When you have too many instant reports and no time to meet with them regularly, the leader’s ability to support and guide team members is considered one of the most valuable qualities in the eyes of employees. We recommend implementing a mentoring plan to ensure that all employees receive the support they need. A mentor can be a role model for anyone and can share knowledge and advice to help other employees improve their careers. Mentoring provides a satisfactory and more positive working environment for instructors and trainees.